Delivery Information | Crilly's Store | A small family run business trading successfully since 2001.

Delivery Information

Your delivery fee

We use either Royal Mail or a national courier to deliver your order safely to your door. There is no struggling from the store to your car and then from your car to your house. We can deliver to most homes in the UK to make it more cost effective for you. Our £4.99 delivery fee and free delivery over £30 covers most areas of the UK with the exclusion of the postcodes and areas listed below.

The areas that are not delivered for free

All Ireland, Isle of Anglesey, Isle of Mann, Isle of Wight, ALL SCOTTISH HIGHLANDS POSTCODES and the following Scottish postcodes IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH50, ALL HS9 (WESTERN ISLES), IV41-IV51, IV55-IV56 (SKYE), KA27 (ARRAN), KA28 (MILLIPORT), KW15-KW17 (ORKNEY), PA41 (GIGHA), PA42-PA49 (ISLAY), PA60 (JURA), PA61(COLONSAY), PA62-PA76 (MULL), PA77 (TIREE), PA78 (COLL) PH41 (MUCK), PH42 (EIGG), PH43 (RUM), PH44 (CANNA), ALL ZE (SHETLANDS) are not covered in the £4.99 delivery charge. Please email for a postage quote before ordering. We will always try to provide the cheapest quote possible but depending on the weight and size of the parcel there may be an excess to pay.

How quickly can we deliver?

We aim to dispatch all orders within 2 business days of the order on a 2nd Class delivery service or next day delivery service depending on the size and weight of the parcel.

How will you keep me informed of my order?

When you place an order you will receive an email informing you of the dispatch. The Royal Mail service can take up to 7 days to deliver but we do find that it is normally considerably quicker. For heavier items, we use a national courier who will deliver between 8:30am - 5:30pm on a weekday.

If your order requires we use a national courier, then you will recieve an email informing you of the tracking details and scheduled delivery day.

A signature is required for all of our national courier orders. Orders can be left with a neighbour if we receive email authorisation from you. If nobody is available our couriers will leave a missed delivery card. You then have an option to call the number on the card and arrange a convenient weekday delivery of your choice otherwise our couriers will attempt delivery on the next available weekday.

Past this point this we reserve the right to charge for subsequent delivery attempts at a rate of £7.99 per attempt. If after the 3rd attempt our couriers are unable to make the delivery the order will be returned to us and your money refunded less £7.99 per item. It must be stressed that we want to avoid this at all costs so please let us know as early as possible if there are any delivery issues as we will always do our absolute best to help.

Our wonderful range of products are all current and in stock on the rare occasion that a product should become out of stock (perhaps sold in our retail store) we would always email you within 2 days to let you know and give you the option of choosing an alternative or a full refund.

© 2020 Crilly's Store | Registered company number 4475374

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